Delivery

Deliveries normally occur between 8am and 6pm*. Once your order has been placed you will be contacted and provided with an exact date of delivery.

Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle. The video below shows how our deliveries are made:

This vehicle will lower the product to the ground using an electric lift.The pallet of products is then pulled off using a manual pallet truck. It is imperative that the ground that the pallet is unloaded onto is flat and solid. Access may be needed for a rigid lorry (up to 20ft) otherwise additional delivery charges may be made. For larger orders alternative delivery methods can be arranged. Please call our office to discuss any delivery requirements or for clarification.

Our customer services team will advise how to prepare for receipt of ordered goods. Our delivery team are not responsible for any additional lifting or carrying of your goods.

We do not deliver items to multiple addresses.

*In summer months delivery times can be up until 8pm due to the volume of deliveries being made, however, this is a relatively rare occurrence.

Cost of delivery

We offer free delivery on orders containing full packs*

All full packs and all orders containing at least one full pack will be delivered free of charge*. All orders of £300 or more (even if only containing individual units) will be delivered free of charge*. Orders for individual units with an order value of less than £300 usually have a flat delivery charge of £30.

*Delivery is free on orders with full packs except for deliveries to the postcodes AB, BT, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, P030-41, TR21-25 and ZE. The table below details the additional charges to these postcode areas. If you would like further information on delivery charges, please call 0800 032 6306.

Delivery Charges

Per Pallet AB £30
  BT £40
  DD £30
  GY £80
  HS £70
  IM £80
  IV £60
  JE £80
  KA27-28 £80
  KW £70
  PA20+ £80
  PH £50
  PO30-41 £30
  TR21-25 £80
  ZE £80
Per Order
Orders containing
only individual units
and less than
£300 in value
£30
  AM £20
  PM £20
  Sat £35

 

How long will delivery take?

Delivery will normally be less than 7 days (typically 3-5 working days). Simply Paving will contact you by email or directly by phone within two working days of your order to suggest a delivery date. If the date provided is unsuitable please get in touch and we will re-arrange the delivery date.

Please note:

  • Working days are classified as Monday to Friday and exclude bank holidays.
  • Delivery times apply to items in stock.
  • If any items are out of stock we will contact you and either organise a refund or give you an estimated time of availability.

Delivery addresses

Simply Paving deliver to all UK mainland addresses. There is, however, an extra charge for deliveries to Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.

Please note that for those customers who live in some remote rural areas our delivery service may be extended by 2 working days or we may contact you to advise that your address is not serviceable.

Delivery to an address other than your billing address is permitted.

Preparation for receipt of delivery

When contacted by Simply Paving to arrange delivery please:

  • Confirm address details and leave a day-time telephone number so that we can contact you if necessary on the day of delivery.
  • Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight.
  • It is advisable to have some one taking delivery that is able to help the driver as they may occasionally need help to unload.
  • Please advise Simply Paving of any constraints which may restrict access to your address for our delivery vehicles.

Further information

Whilst we will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question.

Please do not book builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed.

In the unlikely event of your product not arriving on the scheduled delivery day we will normally be able to deliver the products by 10am the next morning.

We can offer low prices because we use the most economic method of delivery.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

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