Customer Testimonials

"Dear Helen, thank you soooo much for being extremely helpful with our order, which arrived just after midday, perfect!!"
Ellen Rogers, Wiltshire, 14/09/2012

"Thank you very much for the excellent service provided by Simply Paving in the execution of my two orders to date.  It is so nice to find a company that not only has excellent prices but also superb customer service."
Mike Beith, East Ayrshire, 08/08/2012

"Just to advise that I have commenced laying the slabs and would like to thank you for making the "buying experience" very easy, it was a pleasure to do business with Simply Paving and if I have further requirements I will be in touch. Thanks again."
Anthony Besley, Surrey, 07/08/2012

"Just wanted to thank you for your excellent service. Our order was handled very professionally and we were kept informed throughout. The hauliers delivered when we were expecting them to and we are delighted with the sandstone, it looks beautiful. Thank you again"
Cath & Geoff Cole, Devon, 16/07/2012

"I have been delighted with the service I have received from Simply Paving and will certainly recommend you as a supplier. The patio looks fab and I will pop a picture through for your gallery once the flower borders are planted up. Many thanks and best wishes."
J Brearley, Norfolk, 30/06/2012

"The whole process of ordering and delivery with Simply Paving has been excellent. We are delighted with the quality of the slabs and the price was great. Now just need the Scottish rain to stop falling to let us lay the patio! Thanks to everyone involved, I will recommend your company to friends."
Carol Sim, Stirlingshire, 23/06/2012

"Thank you for your email. We were very pleased with the sample. Our customer ordered directly from you and the pavers were delivered to Amesbury and arrived on time as promised. Excellent service, we will definately use your company again in the future."
Sharon Twidale, Wiltshire, 22/06/2012

"I just have to write to you guys at Simply Paving and say how pleased I am with my paving slabs. I phoned midweek last week not expecting you to be able to deliver for the bank holiday weekend, but the lady on the phone was so helpful and I can't believe you managed to arrange for Saturday delivery 3 days later. Overall 5 star service and best price too. Thank you very much!"
Rosie Vaughan, Kent, 08/06/2012

"Just a note to save thank you very much for the wonderful customer service, fast delivery and gorgeous patio stones. From a very happy customer!"
Julie Cole, Wiltshire, 31/05/2012

"I would like to express my thanks for the excellent service I have recently received from your company.  My patio is finally finished (trust me for choosing the wettest month for 100 years to lay a patio) and we are very pleased with the finished result.  I have never done a patio before and your advisors were extremely helpful in answering all my questions and advising me on the correct slabs and amount to order."
Anna Vine, Berkshire, 21/05/2012

"I purchased some walling and paving from you in March of this year, and just wanted to pass on my appreciation to you all – apologies for the delay – I finished the project over a month ago, but have only just got around to catching up on paperwork. Your service and products are excellent, and I have recommended you to all who will listen. I used you once before – with a similar very positive experience. Thank you all very much!"
Paul Stamp, North Yorkshire, 15/05/2012

"Just wanted to say what excellent service we received from you.  Everything arrived as planned in perfect order. Thank you very much will certainly recommend you."
Sylvia Jensen, Kent, 04/05/2012

"I am so impressed with your company and the level of customer service I felt I really needed to email you and tell you. I first used your instant chat messenger service to ask how many slabs I needed what kind what size etc and spoke to one of your female service staff who was very knowledgeable of what I needed to complete my project. I then called and spoke to the same lady over the phone and placed my order and was given clear instructions of what was going to happen next regarding the delivery I had opted for. I was then emailed my invoice and filled out a short questionnaire for the delivery driver and then was called by your service staff to see if I had received my email (how thoughtful is that?). I was told to call her at 9 am on the morning of delivery and was told by her she would call me back to give me a more precise time of delivery. As promised she called me back and I was told mid morning before lunch. Delivery came at 11.30 am how fantastic is it when promises are followed through with action. If all UK companies were run like yours this country would be a far better place for our industry."
Mrs Clarke, Lancashire, 03/05/2012

"I'd just like to say a very big thank you to you and your team for delivering my slabs today. From your website, changing the delivery date for me, the lady phoning me yesterday to confirm it, last but not least your delivery driver who did an excellent job in placing the slabs on my driveway. Thank you."
Debra Milner, West Yorkshire, 27/04/2012

"Just wanted to say thanks for the service you have given me, you do exactly what you say which these days is impressive, Deborah was particually helpful this morning regarding my delivery so please pass on my thanks! I will certainly recommend you."
Theresa Berrington, Wiltshire, 27/04/2012

"I am amazed at your level of customer service in comparison to my local building supply company (who do me a favour by letting me spend money with them !). I will continue to use your services and I will recommend you to many friends within the landscaping industry."
Martin Boardman, Cheshire, 27/04/2012

"I would just like to say that the staff I have spoken with have always been very helpful and courteous. The service has been very prompt and I would have no hesitation in recommending your company for value and service."
K Ahmed, Worcestershire, 25/04/2012

"Thank you for a very efficient transaction and a brilliant product at a fair price. Keep up the good work and I will definitely recommend Simply Paving in the future."
Brian Lee, South Yorshire, 24/04/2012

"Hi there, I recently ordered some products from yourselves which were delivered last week.  May I take this opportunity to say thank you for your excellent service.  The order was easy to place, the price was very competitive and your communication and customer service was excellent, from both yourselves and the delivery company.  I would certainly recommend you to others and would not hesitate to order from you in the future. Thanks again."
Lisa Jackson, Lancashire, 16/04/2012

"Just to say I found Simply Paving very helpful and friendly...real people answering phones and ringing you back."
Guy Jenkin, London, 14/04/2012

"I recently had a delivery of paving from yourselves and I want to let you know how pleased I have been with the way that you handled my order. Everything from my 1st phone call was of the very highest standard. Well Done and Good luck."
Graham Chadwick, Lancashire, 13/04/2012

"Hello, just a quick note to say thank you. Your lorry turned up and offload ok with no issues. Your driver was an excellent chap most helpful. Please pass my sincere thanks on to his supervisor."
Gary Pengelly, Swansea, 13/04/2012

"Just a quick email to thank you and your team very much for my recent order of a circle patio. The whole experience from start to finish was superb. The sales team was very courteous and helpful right through to the delivery driver. My order arrived promptly and has now been laid and looks brilliant. I will definitely be recommending your company to my family and friends and wont hesitate to purchase from you in the future.Thanks again Simply Paving and well done!!!!"
Mrs Julie Owens, Lancashire, 10/04/2012

"Just a short note to say how satisfied I am with the overall service, from start to finish, provided by Simply Paving.I found the ordering process very straightforward.
• The acknowledgement and contact from your customer services was immediate and the lady very polite and friendly.
• You delivered on the date that was agreed and the driver was very helpful in placing the pallet of slabs exactly where I wanted them.
• None of the slabs were damaged during transportation.
• We were able to download a paving guide for the patio kit that we purchased (unlike some other major DIY stores !!) which was really helpful.
• And on top of that you sent a follow up email to ensure all went well.
I am a firm believer in ‘credit where credit is due’ and your company certainly deserves acknowledgement for a job well done. Regards."
Bill Lascelles, East Lothian, 10/04/2012

"Good evening. I received my patio slabs yesterday and would like to thank you for a thoroughly pleasing purchase.  As well as great value, the pre delivery service was very personal, the delivery driver managed to arrive in the snow and was really helpful and very polite despite having a rough day and running late due to the whether conditions.  The office returned my calls promptly after checking ETA,s with the driver.  It is great to receive such good customer service.  Many thanks."
Mrs Hunt, Derbyshire, 07/04/2012

"I have received my order. May I express my thanks to the driver he was most helpful. Great service from you. All I have to do now is lay the things. Any volunteers?"
Joe Bradshaw, Greater Manchester, 03/04/2012

"THANK YOU. I just wanted to say a big thank you for your courtesy and the excellent service. We were able to get the job done and it was so very helpful to experience a company who came up to expectations. Best wishes"
Julie Jolliffe, Camarthanshire, 19/03/2012

"Just wanted to say your service has been perfect, our order even came a day early! It's not very often you can say that about a company so thank you very much."
Mr D Shaw, Norfolk, 13/03/2012

"Just wanted to say how very pleased I have been with the service from Simply paving. I was a little concerned about using a web based company rather than my local builders."
Mark Williams, Essex, 07/03/2012

"Just wanted to say that for once a company's claims are all true. I found Simply Paving wonderful to deal with right from the start. Website is easy and quick to navigate, your staff at the end of the telephone were very knowledgeable and helpful. On top of that your delivery was free and arrived in very quick time and on the date agreed. There were a few slabs broken, but I'm hoping that we will still have enough, but if not I'm confident that your customer service will be as good as your sales team. The paving layout on the website is also very helpful. I have no hesitation in recommending you. Many thanks."
Kate Oakes, Hants, 01/03/2012

"Hi Guys, excellent service and a very good quality product. Slate Circle arrived on Friday lunch time - delivery as promised. Delivery driver deserves a mention for his helpfulness and politeness. Nice to do business with you, will certainly recommend you to one and all."
Stuart Brough, West Lothian, 26/02/2012

"I just wanted to drop a quick line to you to say how happy we are with the customer service we received from your team.
Your website was user friendly - thankfully for my skill level. I then spoke to a member of your team and asked if they could deliver on a Monday or Friday as these are the days I would be able to sign for the goods, which they fitted in no problem.
I then cheekily called back a few days later and asked if they could deliver on the Friday instead if the Monday, so we had the bricks for the weekend and they kindly made the change without any fuss.
It was lovely to be able to ask for the change and get a cheerful and helpful reply.
As people are quick to complain I thought it would be nice to give some positive feedback and hopefully you can tell the team they are doing a good job."
Karen Hurley, Essex, 11/10/2011

"I recently placed an order for the first time with your company. I wanted to let you know that I will most certainly be using you again. This is due to the outstanding customer service you delivered. Helpful, friendly staff who really knew about the full range of products. An excellent service. I dealt with Deborah for this order and will be asking to have her deal with my orders in the future if possible."
Steve Singers, S. Singers Landscapes, Kent, 06/10/2011

"I am writing to express my delight and thanks at the excellent customer service I have received from your company. From the moment I placed the order the response I have had has been second to none. The delivery was speedy and on time. Your post deliver Email was great. I would particularly like to thanks Deborah. When the paving arrived, it was covered in dust and I was convinced you had sent me mislabelled packs. I was very upset as I had no alternative but to lay them as the builders had already started on the job. Deborah's response to me was incredible. She was caring, empathic and totally wonderful. She stayed calm and efficient, but let me know that she understood my distress. She is a credit to your company. I would be grateful if you would pass on my thanks to her. There is a happy ending too! The paving was correct, and as the work continued  could see the subtle colours coming through. I am delighted with them. So, sincere thanks, and I have, and will continue to, recommend you to others. Bet wishes."
Annette Culshaw, Kent, 26/09/2011

"Dear Mr Marshall. I just wanted to drop you a line to say how impressed I have been with your company."
Andy Newman, Norwich, 01/09/2011

"I have just received my delivery of paving stones, I would like to thank you for a good quality stone and for the very well mannered driver who was polite and helpful."
Mrs Mumford, Cardiff, 25/08/2011

"Further to my recent order I would like to congratulate your company on its speed, efficiency and business like approach, at all stages of my order."
Mr De'ath, Surrey, 19/08/2011

"I wanted to thank you all for excellent service whilst making my recent purchase.  Your staff are polite, knowledgeable, friendly and exceptionally helpful, keeping me informed at all stages of the process."
Ms Cortvriend, Hampshire, 12/07/2011

"Would just like to say what a great buisness you run,just placed an order with you for block paving and it's a pleasure to say your staff were very prompt at keeping me informed as to delivery and a back-up call to make sure everything was ok, which it was. As for the delivery driver,he was friendly and very helpful even took the time to wait as I was running late on the day, will use your service again and will recommend to others. Once again thanks for a great service."
Mr Dexter, Surrey, 06/07/2011

"Just a quick note to say a big thank you. We have today received our slabs as promised. Your customer service has been excellent and I will not hesitate to recommend you in the future."
J Gibbons, Surrey, 25/06/2011

"Thank you Nicola, I would just like to say that I am very impressed with the high level of customer care I have received and will be recommending Simply Paving to friends and family."
J Hughes, Plymouth, 15/06/2011

"Thank you for prompt delivery of order 19396. It arrived at approx. 08.30 this morning, we are very pleased once again thank you."
Mr Harrington, Gwynedd, 09/06/2011

"Hi, we are very pleased with the product. Thank for you service"
John Byrne, Suffolk, 29/05/2011

"To confirm the blocks arrived yesterday morning, charming lady delivered them in pristine condition… thank you and to all the team for a smooth and painless transaction and guidance throughout."
Sue Brown, West Sussex, 24/05/2011

"I've just received my order and I wanted to thank you; the driver couldn't have been more helpful. Unloading turned out to be a bit tricky so, without skipping a beat, he just split the pack and carried the slabs to a suitable spot. Such a refreshing change and very much appreciated. He deserves a gold star. Many thanks."
Sharon Towe, Surrey, 21/05/2011

"Thanks again to all and especially to you for chasing the replacements. I have called Simply Paving on several occasions (even before the problems of broken damaged/paving) questions on products, advice etc and the team have always got back to me within the hour. Excellent customer service.  You and your colleagues I have spoken to are a credit to the company."
Mr Bedi, Leicestershire, 18/05/2011

"Got two patio packs delivered from you 19/05/2011 – 30m2 of Bradstone Sandstone Fossil Buff. Delighted with the outcome, now slabs have been laid. Good price and service but an even bigger gold star to the delivery driver. Two pallets of slabs had to be carefully manipulated into an enclosed garden, going through a one metre wide door on a pallet truck and the driver was game to do this, with some help, very obliging chap providing exemplary customer service. Big thanks to him and to you – Simply Paving. I highly recommend your company."
Ms Knights, Aberdeen, 12/05/2011

"I recently purchased a limestone patio kit from you and firstly I would like to say what excellent value your company offer. Secondly, I would like to thank your customer service team, In particular Michelle who was very helpful when I discovered a broken slab in the kit. Michelle arranged for a replacement which promptly arrived and then followed this up with a service call to ensure all was well. What great service!"
Mr Dunn, Kent, 09/05/2011

"I would like to congratulate you and your team for the excellent customer service that I have received since placing my order with you. I know how important customer satisfaction is for the future growth of the company. I would have no hesitation in recommending your company to anyone looking for Patio slabs etc. and I would definitely use your company again, if the opportunity arose. Thank you."
Geoff Vorley, Essex, 09/05/2011

"Just a quick note to thank you for your help etc. - very impressive, efficient & effective service. I would certainly recommend "Simply Paving" to anyone who asks me!! Have a good weekend and thank you once again."
Wallace Nicol, Falkirk, 07/03/2011

"Replacement slabs arrived safely - many thanks. We will definitely be recommending you to anyone."
Jennie Fryer, East Sussex, 07/09/2010

"Thank you so much for you co-operation and assistance in getting my order delivered so promptly. My wife and I spent all Wednesday afternoon and yesterday laying them and all is now completed. Once again, many thanks to you and all at Simply Paving."
Adrian R. Ward, Warwick, 23/08/2010

"My order has been safely delivered this morning by your transporter and I am very happy with your service. Many sincere thanks and will recommend you to other friends and relatives."
Shanti Tanna, Bradford, 11/08/2010

"The packs arrived today - a fast & efficient service. Thank you."
Jos Haynes, France, 04/08/2010

"Thank you for the efficient and helpful way in which you dealt with our order. It arrived on time and the goods are superb. Many thanks to the girls on the phone."
Kim Glazebrook, Ipswich, 29/06/2010

"I thought a quick line of congratulation was in order. My dealing with Simply Paving was first class, your customer service is the best I have encountered. Your delivery via Palletline was outstanding with the driver being the most helpful I can recall. Many thanks"
Ron Eagle, Merseyside, 21/06/2010

"Just wanted to say thanks to you and the sales team, for all your help and advice. The "Stonewood" items arrived on site in Banbury at 1pm. Couldn't have been better! I'll shop with Simply Paving again!"
Zizi Lagadec, Oxfordshire, 17/06/2010

"I have just taken delivery of the paving and I am really pleased. You have been a really nice company to deal with, Thank you."
Lynn Curtin, Cheshire, 01/06/2010

"Just a note to say thank you for the prompt delivery of our paving slabs. I am really happy with them and can't wait to see the difference they will make to our garden."
Lucy Dowdle, Somerset, 26/04/2010

"Just a quick note to say thank you. I have received a delivery of six replacement slabs packed with foam and bubble wrap. I’ve now got them inspected and laid out ready to go with the rest of the patio. Thanks again for sorting these problems so quickly."
Clive Elliot, East Sussex, 19/02/2009

"I have purchased the paving from you and have been very pleased with your service from beginning to end."
Christine Dodge, Somerset, 04/11/2008

"I have received the delivery, thank you for your prompt & efficient service. I have recommended you to several of my friends who are builders. The last order I placed for 2 slabs 2 years ago with a local builders yard and their service was awful. Thank you once again for your efficient service."
Kevin Wade, Leicestershire, 20/08/2008

"I was impressed at the speed of the service, which was timely given that I was in the process of laying the patio when the replacements arrived. That’s what I call excellent customer service. With very best wishes and thank you once again."
Terry Lea, Gloucester, 26/06/2008

"I thought I would just let you know how pleased I am with your product and service… and the price was good as well!! The finished result is impressive and has received a lot of praise from friends and neighbours. A good product and excellent service."
Roy Burkill, Bristol, 23/04/2008

"Just wanted to say thanks for your quick response to replacing my paving stones which arrived today."
Gary Hall, Manchester, 15/04/2008

"I just wanted to drop you a line to say Thanks for all your help. I am really delighted with my purchase."
Jenny Cordell, Middlesex, 10/04/2008

"I received my order today which was not an easy delivery for the haulier- but they were excellent. Many thanks to the prompt response and keeping me in touch with progress. Very good customer service. Many thanks."
Simon Gray, Oxon, 25/03/2008

"Hi Joanne, Not sure if you remember me but you helped me choose some stone last year and you designed my patio for me. Thank you so very much for the brilliant service, advice and help you gave. It made my life a lot less stressful."    
Elaine Game, London, 28/11/2007

"Just a quick note to say thank you for all your help. The slabs arrived this morning and they are the right colour. Please also pass on my thanks to your colleagues who assisted."     
Chris Parham, West Sussex, 26/11/2007

"I write to thank you for the excellent service and efficient manner in which my order was processed. Including that of the driver."    
Denis Munro, Brighton, 05/11/2007

"I would like to thank you first for the excellent service and quick delivery of the free sample I have just received."
P A Cross, South Yorkshire, 16/10/2007

"Just a quick note to say thank you for some really good service. I run two retail business and people only seem to contact you when you when things go wrong, so I thought I might turn it around a little. My delivery today of 7 packs of Bradstone Stonemaster, Was delivered on time and a lot cheaper than my local stockist. Many thanks again."    Paul Armbruster, Felixstowe, 09/10/2007

"I have no hesitation in recommending you to friends and colleagues your service has been really good. Many thanks."
Justin Peare, Wiltshire, 02/10/2007

"A note of thanks regarding my transaction. Received new batch of stone last Wednesday and was a perfect match with previous order. Have laid it and it looks great. The customer service I received was prompt and second to none. Would definitely buy from yourselves again, and would recommend you. Once again thanks for a satisfied customer."
Davy Sprott, West Lothian, 20/09/2007

"Got all the items today. All as stated on the website, very pleased. Will be back for more. Thanks."
T Hall, Cumbria, 12/07/2007

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